Welcome to our Help Center! Below you'll find answers to the most commonly asked questions about Haus of Weaves' products, orders, shipping, and returns. If you still need assistance, feel free to contact us.
🧵 Product & Craftsmanship
Q: Where are your products made?
A: All our products are handmade by skilled artisans in India using age-old traditional techniques. Each piece is a unique expression of craftsmanship and cultural heritage. Learn more about our story on the About Us page.
Q: Are your materials sustainable?
A: Yes — we use eco-conscious materials like cotton, wool, and jute, which are natural and biodegradable. Sustainability is a key part of our sourcing and production philosophy.
Q: Are your products suitable for homes with pets or children?
A: Many of our rugs and poufs are family-friendly and durable, but we recommend checking product details for material care and choosing designs suited for high-traffic areas. Explore collections for Living Room or Children's Rooms.
Q: How accurate are the colors in product photos?
A: We strive for color accuracy in our product photography. However, slight variations may occur due to lighting or screen settings. If in doubt, you can request a sample before purchasing.
🚚 Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we offer free worldwide shipping, including to the US, UK, and Australia. Shipping costs are included in the product price for a seamless shopping experience.
Q: How long will it take to receive my order?
A: Most orders are processed within 2–4 business days and delivered within 7–14 business days, depending on your location. You’ll receive a tracking link once your order ships.
Q: How can I track my order?
A: Once your order is dispatched, we’ll send you an email with the tracking number. You can also track your order from your account dashboard.
Q: Do you ship to P.O. boxes or military addresses?
A: At this time, we are unable to ship to P.O. boxes or APO/FPO addresses. Please provide a valid street address when placing your order.
🔁 Returns & Cancellations
Q: What is your return policy?
A: We offer a 30-day return policy for items that are faulty or damaged. Items must be unused and in their original packaging. Read the full policy on our Returns & Exchanges page.
Q: Can I cancel or modify my order?
A: Yes, you may cancel or modify your order before it is shipped. Please contact our support team as soon as possible via our Contact page.
Q: Do you offer free returns?
A: Yes, returns are free for faulty or damaged items. Reach out to our support team with images of the defect, and we’ll guide you through the return process.
Q: Is there a warranty on your products?
A: Currently, we do not offer warranties. However, our support team is happy to help with any quality-related concerns within the return window.
💳 Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other local payment options depending on your region. All transactions are secure and encrypted.
Q: Will I be charged customs duties or taxes?
A: Import duties and taxes may be applicable depending on your country’s regulations. These charges are the responsibility of the customer. We recommend checking with your local customs office for details.
📏 Sizes, Care & Styling
Q: How do I choose the right rug size?
A: Use our Rug Size Guide to determine the perfect fit for your space. You'll find layout tips and visual guides for every room.
Q: How should I care for my rug or textile?
A: Most of our products can be spot cleaned or professionally cleaned. Each item includes specific care instructions on its product page. For detailed guidance, visit our Care Instructions page.
Q: Can I order custom sizes?
A: At this time, we do not offer custom sizes. However, you can browse by size on our Shop by Size page to find the perfect fit.
🤝 Customer Support
Q: How can I contact you?
A: You can reach us anytime through our Contact page or email us at support@hausofweaves.com. We aim to respond within 1–2 business days.
Q: Do you offer design advice or styling tips?
A: Yes! Our blog offers plenty of design inspiration and styling guides to help you elevate your home. You can also reach out for personalized suggestions.
